Frequently Asked Questions

Our garage is located at 79 Sackville Street, Collingwood in the Machine Alley Workshop. As a micro business, we don’t always staff our shop, so visits are by appointment only. Make sure you contact us before arriving. Our shop is ideally located just off the number 86 tram line direct to the city. If coming from the airport, taxi/Uber/Didi are the best options and takes 30 minutes to reach our shop.

You can reach us easily via public transport, just take the 86 tram to the Smith St/Johnston St stop. The walk is only a couple blocks from the stop.

If coming from the airport, we recommend using your favourite ride-share app and heading directly to our shop in approximately 30 minutes. Alternatively, you can catch the Sky Bus to the city and then the 86 tram.

Unfortunately, we do not offer motorbike delivery for regular rentals. For events, photoshoots and special hire, please contact us for a quote. Delivery will be calculated on distance.

No, we don’t offer airport transfers.

We don’t have allocated luggage storage and are therefore unable to hold your luggage. We recommend using a luggage storage website for this.

Pick up and return can be made anytime between 9am and 8pm 7 days a week. As we trade from a suburban area staff the premises only for your pick-up and return times. If you would like to pick up or drop off outside these times please contact us and we can arrange an alternative.

Your rental will be charged at the time of booking. A hold will also be placed on your card for a bond at the time in which you pick up the motorbike, but this won’t be charged if no damage, tolls or other costs are accumulated during your rental period.

Your security deposit for all motorcycles is AUD $500

The deposit covers costs you might occur during your rental period, including tolls, damage that occurs during your rental. The amount charged for damage will be proportionate to the damage itself. In other words, the cost to fix the damage and any labour. Should there be no charges incurred, the full bond will be released following the return of your motorcycle.

Should damage exceed the cost of the deposit, you will be liable for up to AUD 10,000 plus any costs associated with third-party property.

Our rentals do not cover any insurance, third party or otherwise.

Tolls and charges incurred during the rental period will be automatically debited from your account following the return of your motorcycle. This may take up to 4 weeks to appear on your account.

We know sometimes things don’t go to plan. That’s why we don’t charge cancellation fees. Keep in mind we are a small business so if it’s within 24 hours we may require a date transfer.

We know that weather can sometimes ruin your plans for a great adventure. Where a weather warning is issued by the Bureau of Meteorology (BOM) we will offer a credit note or refund. Other cancellations due to weather will meet our standard refund policy.

Our T&Cs can be found at www.oxfordstreetgarage.com/terms-and-conditions